Shipping policy

Planson Outdoors aims to provide the most reasonable shipping costs to you during your purchase. You will always be able to review your shipping costs before checkout. Additional shipping surcharges may be assessed for remote shipping locations, highly congested locations, toll heavy locations, locations that required a ferry crossings or islands or any unforeseen circumstances. If we’re unable to ship to your location for the originally planned method, we’ll contact you by phone or email prior to making the necessary adjustments to your order. Estimated shipping dates are to be determined and not finalized until the manufacturer and shipper provide that information to us, in which we will pass to you. Typical delivery times vary between 1-4 weeks when in stock; built to order items may range 4-8 weeks typically.

Standard Ground Shipping: Small Parcel FedEx and UPS Items

Based on the size and weight of your product, we’ll determine how it should be shipped. For small parcel items, we ship through FedEx or UPS. Most items shipped through FedEx or UPS are shipped without a signature required. To require a signature, please contact our customer service team by visiting our website.

Freight Delivery: Large or Oversized Items

For shipping large furniture and furnishings, we use a freight carrier service. Freight deliveries are typically between 8 am and 6 pm, local time in the delivery time zone. Standard freight shipments are delivered curbside. If you would like to upgrade and have the shipper contact you ahead of time to arrange a delivery time, additional charges may apply. Customers are responsible for inspecting their packages for visible damage before accepting them if you are onsite at the time of delivery. If your item(s) have any visible damage, the damage must be noted with the freight carrier on the delivery receipt and pictures must be made for proof. Please inspect the boxes carefully and note any visible damage on the delivery receipt as this will significantly expedite the claim process. Please refer to our Damaged Items section for more details. Planson Outdoors is not responsible for shipping delays due to the fault of the manufacturer or delivery carrier.

Request for Specialized Delivery Services:

For more convenient & specialized delivery service, we offer for you to have your items delivered to a 3rd party White Glove Service. This will be the responsibility of the customer to setup.  Just simply put the appropriate delivery address and note “FBO (For Benefit of): Customer Name” in the delivery address instructions.  If you place your order and initially put your final destination address and decide you would rather have a more specialized service, please contact us immediately to hold the order until a 3rd party service is identified. In many instances, we are glad to help you identify possible specialty services like this in your demographic area. Disclaimer: Customers are responsible for any associated costs or handling fees for missed appointments or redeliveries after the original appointment is missed or rescheduled, including items that do not fit through a doorway.

Estimated Shipping Dates

At the time the order is placed, an email with order confirmation is sent, which includes the approximate lead time for the order. Please be aware, shipping dates are only estimated and can change based on product availability. Once the order is accepted by the manufacturer, we will send you an updated approximated ship date if it’s different from the original date that was communicated during order confirmation

Damaged Items

If you receive a damaged product, you will have the option to refuse delivery and document specific damages to the product on the delivery receipt. We heavily recommend taking photos of the exterior of the box in this circumstance. Notify us immediately and at maximum 3 business days of delivery via  support@plansonoutdoors.com or 833-752-6766 (PLANSON) with the details of the damage so that we can assist in getting this remedied as soon as possible.

If there is no damage to the exterior of the box and item damage is not discovered immediately at the time of the delivery, we allow 7 business days after delivery for customers to send us a claim with supporting documentation and photos which need to be sent to support@plansonoutdoors.com.

Refused Delivery

Do not refuse delivery for products that are not damaged. If at the time of delivery product itself appears to be significantly damaged the order may be refused. Customers are responsible for all costs driven by a refused delivery for product not damaged.

Refer to our Return Policy for further information on returns, cancellation, or chargebacks.